We had the privilege of holidaying at Lonavala - Under The Over from 26/12/13 – 28/12/13. We desire to give our feedback about our experience with Sterling Team. We desire to acknowledge our happiness & satisfaction to the Sterling Team on the following areas : The traditional way in which we were welcomed at the resort, by applying kumkum to all the guests. A touching way of preserving our rich values, culture & tradition. The entire team deserves lot of applause. Some of the names which we got familiar during our stay at the resort include Mr. Mukesh, Ms. Varsha, Mr. Ravindra, Ms. Jyoti, Mr. Deepak and Mr. Thakur. The reception team were eager to serve the guests with responsibility and satisfaction.The housekeeping & room service team were prompt in answering the telephone calls and provided best service.The entertainment area where the Fun Rangers provided the best support to the guests with games facility, music, and singing. The hygiene and cleanliness of the resort is also commendable. The team promptly served water, tea/coffee, sugar sachets, paper on our requirement. All the equipments like A/C, Sanitary Wares, Hot Water Facilities, Lighting, are maintained properly. The linen, bedsheet, pillow covers were changed on time. The food quality and the service at the restaurant was also good. The restaurant had organised a singer who was rendering beautiful ghazals while the guests were having food. This created a serene ambience & atmosphere to the place. The Sterling team looks motivated, united & well mannered. We are happy to see this.We have great faith in the Sterling Team, and we sincerely desire that the company will progress in a big way in the coming years. We take this opportunity to wish all the best to all the employees, staff & management team of Sterling.