Sterling Cares Additional House Rules

Pre Arrival:

◘ You are requested to share the scan of a Government approved id (as mentioned on the CV), to the email id mentioned in your CV under the “How to Get There” section to enable a smooth and minimal-contact check-in. Kindly mark your emails with the subject details as ‘Customer ID - Check-In Pre Arrival Details’. Do not forget the share your booking id or transaction ID in the message body.

◘ Please check the travel advisories and guidelines of the Central and State Governments, regarding restrictions on movement and relevant travel documents required like e-Pass etc. and ensure you have all the necessary items to be able to reach the resort. 

◘ We are currently not operating the driver dormitory inside the resort. However, paid options can be availed outside the resort based on availability. Resort front desk can be contacted for more details.

Arrival:

◘ Temperature checks will be conducted every time you enter the property. Should your temperature be higher than 99.14 degrees, or should other symptoms be displayed, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and you will be assisted to visit the nearest hospital or healthcare facility.

◘ You will have to show the Aarogya Setu App on your phones at the time of check-in. If your Aarogya Setu App does not show green & “You are Safe”, you will not be allowed entry into the resort.

◘ You will be required to submit a signed self-declaration form and share your travel history for the 14 days prior to arrival. If you have a history of being in a designated Red Zone in the previous 14 days, you will not be allowed entry into the resort.

◘ Car valet services have been temporarily suspended to avoid excessive physical contact.

In-premises:

◘ Social distancing, viz. maintaining 6 feet of distance and hygiene norms must be followed across the property.

◘ You are required to wear face masks in public areas. Masks are available for purchase at the resort.

◘ You are requested to frequently sanitize or wash your hands regularly while on the premises. Sanitizer dispensers will be available in public areas.

◘ Demarcations have been made on the floor for queues, elevators, and public areas, which adhere to social distancing norms. These markings must be strictly followed.

◘ Seating arrangements in all public areas, including the lobby, restaurants and banquets have been reduced to follow social distancing norms. You should adhere to the arrangements as they cannot be altered.

◘ You must follow the government recommended practices for coughing and sneezing.

◘ No visitors will be allowed inside the resort to meet you.

◘ If you feel unwell at any time during your stay, please reach out immediately to our Front Office / Sterling CARES Champions. Our resorts have a defined protocol to assist you to reach out to the concerned hospital or healthcare facilities.

◘ Most public area doors will be left open to avoid physical contact. You are requested to not touch or close the doors in public areas.

◘ The resort staff will restrict the formation of groups that break social distancing norms. You are requested to cooperate with the team.

◘ Elevators will carry limited guests as per social distancing norms and entry will be preferred for senior citizens and differently-abled guests.

◘ Newspapers will not be available across the property. However, e-papers will be shared upon request.

In-Room:

◘ Your rooms will be serviced on alternate days to minimize contact.

Restaurant:

◘ Restaurant table settings will follow social distancing norms. Not more than 4 people will be allowed to sit at one table. Larger families will have to split and sit across different tables.

◘ No outside food and beverage delivery will be allowed anywhere on the premises.

Departure:

◘ You will be provided with e-folios instead of paper bills to minimize contact.

The above set of house rules must be strictly adhered to while on the premises. The management reserves the rights of admission and the refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rules.

Please note that these house rules are subject to change without prior notice as per changed directives from Central / State Government or changed guidelines from institutions like W.H.O.

THE ABOVE HOUSE RULES ARE IN ADDITION TO THE EXISTING HOUSE RULES WHICH OUR MEMBERS/ GUEST SHOULD FOLLOW STRICTLY.

We look forward to hosting you at our resort. Please stay safe, stay healthy.