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CONTACT US

Guests can click on “Book Now” to make reservations. Alternately you can also write in to Sterling Reservation Network (SRN) at the link below.

Members can click on “Login” to make reservations using your membership and to access your membership details. Alternately you can also write in to us at the link below.

For further assistance:

Guests can call SRN at +91 9514800900

Members can call us at +91 9003302727

(Monday to Saturday - 09:30 AM to 6:30 PM) & (On Public Holidays - 09:30 AM to 5:00 PM)

Members [email protected]

Guests [email protected]

Our Branches

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Phone:
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Offline Assistance

Please contact us during working hours as below:

Our Resorts

Corporate Office

Sterling Holiday Resorts Limited,
236, 4th Floor, Purva Primus, Okkiyampettai,
Old Mahabalipuram Road, Thoraipakkam,
Chennai, Tamil Nadu 600097

+91 44 4257 3300

Escalation

If the resolution provided does not meet your expectation or if you have not received a response within 24 hours, please email at [email protected]

For any other grievance, you may write to: [email protected]

Complaints sent to the GRO on general queries, service feedback or general complaints may be redirected to the appropriate department for resolution.

The Sterling Holidays Vacation Ownership Points (SHVOP) Plan has been designed keeping you in mind. The following are some of the key facilities available as part of SHVOP (On purchase of the SHVOP you will be sent a Member Application Form (MAF) which will contain all the terms and conditions, which you will have to sign as a confirmation of acceptance of all terms and conditions of the SHVOP)

Points Entitlement: You are purchasing a 25 year membership with Sterling. Every year, you will be credited with points based on your product purchased , which you can use flexibly in the apartment and season of your choice to holiday in the Sterling Resorts.

Points Planner: The below table gives the number of points you will burn per night in the apartment and season of your choice, subject to your points entitlement.

Points Planner - Choice of Season / Accomodation
Season 2 Bedroom 1 Bedroom Studio
Purple 480 300 240
Red 340 212 165
White 210 140 110
Blue 160 90 70

Advancement: In case you would like to utilize more points in a particular year, you can advance the immediate next year's entitlement to the current year.Accumulation: In case you are not able to holiday in any year, the unutilized points of that year will be carried forward to add to your next year's entitlement. This can be accumulated to a maximum of 2 times the annual entitlement, any excess points will lapse.

Minimum days: You can holiday for a minimum of 2 nights in Blue and White Season and a minimum of 3 nights in Red and Purple Season.

Multiple Apartments: Subject to Points entitlement, you can make a request for multiple apartments on the same / overlapping dates. Company reserves the right to confirm / refuse the booking.

Reservation: You can request for a reservation anytime from 120 days prior to the date of check-in. If you are purchasing less than 900 points then you can request for a reservation in Purple or Red season only within 15 days prior to check-in date.

Right to Authorize: You can authorize any adult to use your holiday by notifying the company at the time of reservation and paying the appropriate guest fees.

Right to Transfer: You can transfer the membership without splitting or bifurcating the same, by surrendering the original membership certificate to the company and paying the appropriate transfer fees.

Annual Subscription Fees (ASF): The Company ensures the upkeep and maintenance of the resorts through your membership period. You will pay an ASF every year towards this and towards cost of utilities at the resort and other services provided. The ASF may be revised by the Company from time to time. The current ASF for the SHVOP membership you have chosen is Rs. 11,659.

Resort Condominiums International (RCI): The Company has affiliated its resorts with RCI which entitles you to participate in the RCI Exchange Program (REP) and holiday in over 4,000 resorts in over 100 countries around the world. The Company will enroll you in the RCI membership for the first 2 years. After this, you may pay the annual RCI Membership renewal fee and continue the membership if you wish to do so (Current renewal fee can be as low as Rs.7,928 per year. You can deposit one week of holidays with RCI and exchange that week through REP, paying RCI an exchange fee. (Current Exchange fee for Domestic exchanges and International Short Haul is: Rs. 9,510, for International Long Haul is: Rs. 25,369 and for Cruises is Rs. 13,999). You can also purchase a bonus week from RCI without exchanging your week, by paying RCI a Bonus Exchange fee. (Bonus Exchange fee varies from case to case).

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